RETURNS AND REPLACEMENTS
We’re still here for you around the clock with all our usual delivery and payment options! Plus, we’ve even extended our returns policy so if for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise.
Our returns deadline for orders placed after 1st March 2020 has now been extended to 90 days from the date of purchase.
Our returns deadline for orders placed after 11th November 2020 has now been extended to 31st January 2021.
Our standard 30-day returns period applies for any saddles purchased on or after 11th November 2020.
We want you to be completely happy with your WeatherBeeta order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 90 days of receipt. Merchandise returned in unsalable condition may be subject to a restocking fee.
Korsteel Bits - Please note, we are unable to accept returns for Korsteel Bits ordered online if the item has already ben used unless the bit is defective.
Please use original or another shipping box/packaging when returning items such as footwear and helmets. A $10.00 restocking fee will be applied to merchandise where packing tape and/or shipping labels have been affixed directly to the branded packaging (boot box, helmet box, et al).
We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why, and let us take care of everything else.
We have extended our returns policy to 90 days for an exchange or refund. As long as you contact us within the 90-day return period and your product is in a saleable condition with its original labels and packaging, we’re happy to offer an exchange or refund on your product. Please note, this excludes any initial delivery costs.
We will process your refund within 28 days of receiving the returned goods.
Return shipping is the responsibility of the customer.
SHIPPING AND DELIVERY
We hope you love shopping with Weatherbeeta USA Inc.. Here are our delivery and returns policies to help make sure we meet your expectations.
Order in time for the holidays to get your gifts on time! Please note that the following is meant to be used as a guide only and is not a guarantee.
Order by mid-day December 14 with ground shipping for Christmas delivery*
Order by mid-day December 18 with 3 Day Select shipping for Christmas delivery*
Orders placed before 1pm (EST) Monday to Friday will be dispatched the same day. Orders placed after 1pm (EST) or over the weekend (Saturday, Sunday) will be dispatched the following working day.
Estimated shipping times are between 2 - 5 business days depending on your location. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Shipping times may also vary based on national holidays or shipping location could take up to 3 weeks for delivery.
Please note that items may be sent in separate boxes for larger items or quantities.
Customs and Duty
The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Additional charges for customs clearance are the customers’ responsibility.
*Dates and times are provided as a guideline and not a guarantee